Superior is clearly superior. We have a geothermal system so must be careful who we use to repair and maintain it (many companies say they are trained for geothermal but not all are and we learned, the hard way, what damage they can do). Erik, spent time analyzing our three system set up, took pictures of our equipment, made necessary repairs, cleaned everything and made some recommendations regarding a noisy part of the system installed by a previous firm.
Subsequently we needed one heat pump replaced. Superior workers came on time, removed the old equipment and installed the new one, with new duct work. The installation location, up a pull down ladder, in a crawl space, was not easy. They did a great job, going above and beyond our expectations (even returning the next day to re-install and re-secure the ladder and pull down hatch cover). Throughout what could have been a very messy and destructive process they worked professionally and efficiently. The new system is quieter, cleaner and less expensive to run.
Superior is easy to contact, follows up with appointment reminders and provides detailed documentation on new installations as well as every maintenance visit. They could not be any easier to work with. We feel extremely fortunate to have chosen Superior and are so impressed with Erik’s knowledge, abilities and thoroughness. Working with Erik and Superior we no longer have to worry about our heating and AC - we know we are in good hands. Thank you Superior and long may you continue your most superior service!
Eric was Superior and fixed my mini split. Found a problem with the original install and repaired it so I wouldn’t have this recurring problem. He is one of many excellent techs. I’ve never been disappointed
The name says it all!! Superior Heating & Air has taken care of our HVAC needs since 2004. Our experience has been one of complete satisfaction - from the courteous and professional office staff, to the knowledgeable and dedicated technicians, who arrive timely and who treat your home with care and respect (booties are put on at the door before entering the house). Superior even sends an email to let you know when the technician is on the way with a photo of the technician - much appreciated from a safety point of view. All work and proposals are thoroughly explained so that the customer feels informed and comfortable with the work proposed AND the owner is always available to speak to. Membership in the customer care program has proven to be an invaluable investment in keeping a high-ticket item such as HVAC in good repair and running as it should. Superior has earned its name one customer at a time. We highly recommend their services.