FAQs

We eliminate the need to call on multiple vendors.

If you need a professional South Carolina or Georgia HVAC company for your project, please call 800-828-2665 or complete our online request form.

1What areas do you serve?
Areas in S. Carolina & Georgia: Savannah GA, Hilton Head SC, Bluffton SC, Charleston SC, Summerville SC, Mt. Pleasant SC, Goose Creek SC, Beaufurt SC & more.
2How long have you been in business?
Since 1999. Learn more about Superior Heating & Air Inc. by clicking here.
3Do you have any references?
Some listed on this website and other’s upon request
4What kind of guarantee or warranty do you offer?
117% money back guarantee on all of our services, you can check out our full warranty here.
5Do you provide same-day service?
Yes, around the clock. We never close. We list how our 24/7 service works, here. To schedule an appointment, please call (800) 828-2665.
6What are your regular hours?
The office is open from 8am till 6pm Monday - Saturday. Service department is on call 24/7. Schedule an appointment by calling (800) 828-2665.
7Do you provide after-hours service?
Yes, you find out about our after-hours services by clicking through here.
8Do you charge extra (i.e., overtime or a flat response charge) after hours?
No, once you become apart of our maintenance membership, there are no overtime fees for after hour services.
9Do you service all brands?
We currently service all brands of air conditioners, heat pumps, geothermal units and solar units. Contact us for more information on servicing your unit today at (800) 828-2665.
10Do you carry parts on your truck?
Yes, our trucks are fully stocked warehouses on wheels. That way if your unit needs a part replaced we will have it on hand to fix right away. We want to get your unit up and running as soon as we can.
11How long will I have to wait if you don't have the part?
No more than 24 hours we guarantee it!
12How much do you charge by the hour?
We do not charge by the hour. We offer up front flat rate pricing. You pay the same no matter how long your repair takes.
13How much is a service call? (i.e.,how much to show up?)
To have one of our fully stocked warehouse on wheels come to your house and diagnose the problem you can expect a charge no more than $100.
14Do I have to be at home when you come?
It is preferable, but not necessary. We currently provide real time technician updates so you don't have to wait around at home for us to show up.
15Will you quote me a price in advance?
Yes if we have all the right information. You can give us a call at (800) 828-2665 to get a price quote today.
16Do you match your competitors pricing?
On most occasions. Please give us a call at (800) 828-2665 or fill out a contact form and we will get back to you as soon as we can regarding this.
17Are you licensed? By whom?
Fully licensed by the state of South Carolina & Georgia with an unlimited mechanical licenses Class: (A/C 5). We are NATE-Certified, the highest certification you can receive in heating and air repair.
18What insurance should a contractor carry?
Full coverage should be carried by any contractor or technician.
19How much liability insurance do you have per incident?
Up to 2 million per occurrence.
20What other organizations do you belong to?
We are members of the South Carolina Association of Air Conditioning Contractors, Hilton Head Home Builders Members.
21What certifications do you hold?
Manuel J certified for building load calculations, Manuel D certified for duct design, Certified Green professionals.
22Do you use sub-contractors?
No, we currently only use in-house staff.
23Do you employ NATE certified technicians?
50% of all of our technicians are NATE certified technicians.
24Have your employees had drug tests? Background checks?
All new and existing employees are checked regularly.
25What kind of training do your technicians have?
We provide our technicians with weekly in house training and quarterly factory training.
26How can I save energy?
There are plenty of simple ways. Call us for a free energy audit at (800) 828-2665. You can learn more about our energy audits here.
27What can you do for me to help control allergies and asthma?
We offer the best filtration systems on the market. We specialize in finding the best ways to clean up your Hilton Head area or Charleston home's indoor air quality.
28How can I make hot/cold rooms comfortable?
We specialize in fixing temperature zoning problems others can’t. Call today so we can help, (800) 828-2665.

We eliminate the need to call on multiple vendors.

If you need a professional South Carolina or Georgia HVAC company for your project, please call 800-828-2665 or complete our online request form.

1What areas do you serve?
Areas in S. Carolina & Georgia: Savannah GA, Hilton Head SC, Bluffton SC, Charleston SC, Summerville SC, Mt. Pleasant SC, Goose Creek SC, Beaufurt SC & more.
2How long have you been in business?
Since 1999. Learn more about Superior Heating & Air Inc. by clicking here.
3Do you have any references?
Some listed on this website and other’s upon request
4What kind of guarantee or warranty do you offer?
117% money back guarantee on all of our services, you can check out our full warranty here.
5Do you provide same-day service?
Yes, around the clock. We never close. We list how our 24/7 service works, here. To schedule an appointment, please call (800) 828-2665.
6What are your regular hours?
The office is open from 8am till 6pm Monday - Saturday. Service department is on call 24/7. Schedule an appointment by calling (800) 828-2665.
7Do you provide after-hours service?
Yes, you find out about our after-hours services by clicking through here.
8Do you charge extra (i.e., overtime or a flat response charge) after hours?
No, once you become apart of our maintenance membership, there are no overtime fees for after hour services.
9Do you service all brands?
We currently service all brands of air conditioners, heat pumps, geothermal units and solar units. Contact us for more information on servicing your unit today at (800) 828-2665.
10Do you carry parts on your truck?
Yes, our trucks are fully stocked warehouses on wheels. That way if your unit needs a part replaced we will have it on hand to fix right away. We want to get your unit up and running as soon as we can.
11How long will I have to wait if you don't have the part?
No more than 24 hours we guarantee it!
12How much do you charge by the hour?
We do not charge by the hour. We offer up front flat rate pricing. You pay the same no matter how long your repair takes.
13How much is a service call? (i.e.,how much to show up?)
To have one of our fully stocked warehouse on wheels come to your house and diagnose the problem you can expect a charge no more than $100.
14Do I have to be at home when you come?
It is preferable, but not necessary. We currently provide real time technician updates so you don't have to wait around at home for us to show up.
15Will you quote me a price in advance?
Yes if we have all the right information. You can give us a call at (800) 828-2665 to get a price quote today.
16Do you match your competitors pricing?
On most occasions. Please give us a call at (800) 828-2665 or fill out a contact form and we will get back to you as soon as we can regarding this.
17Are you licensed? By whom?
Fully licensed by the state of South Carolina & Georgia with an unlimited mechanical licenses Class: (A/C 5). We are NATE-Certified, the highest certification you can receive in heating and air repair.
18What insurance should a contractor carry?
Full coverage should be carried by any contractor or technician.
19How much liability insurance do you have per incident?
Up to 2 million per occurrence.
20What other organizations do you belong to?
We are members of the South Carolina Association of Air Conditioning Contractors, Hilton Head Home Builders Members.
21What certifications do you hold?
Manuel J certified for building load calculations, Manuel D certified for duct design, Certified Green professionals.
22Do you use sub-contractors?
No, we currently only use in-house staff.
23Do you employ NATE certified technicians?
50% of all of our technicians are NATE certified technicians.
24Have your employees had drug tests? Background checks?
All new and existing employees are checked regularly.
25What kind of training do your technicians have?
We provide our technicians with weekly in house training and quarterly factory training.
26How can I save energy?
There are plenty of simple ways. Call us for a free energy audit at (800) 828-2665. You can learn more about our energy audits here.
27What can you do for me to help control allergies and asthma?
We offer the best filtration systems on the market. We specialize in finding the best ways to clean up your Hilton Head area or Charleston home's indoor air quality.
28How can I make hot/cold rooms comfortable?
We specialize in fixing temperature zoning problems others can’t. Call today so we can help, (800) 828-2665.
CALL NOW: (800) 828-2665
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    Diane GiaquintoDiane Giaquinto

    I'm a new customer of Superior Services. I had the pleasure of having Superior Services Tech, Chris Ball, out today to perform my first 6 month service call. Chris was knowledgeable, professional, thorough, and patient while answering all my questions. Chris called to tell me when he would be arriving and his arrival time was within the 2 hour time slot of my scheduled appointment. As this was my first time having the units serviced, I felt Chris went above and beyond to ensure that he had answered all my questions. My service call today exceeded my expectations.

    William McConnellWilliam McConnell

    Superior replaced our heat pump and duct work. Friendly and capable team. They provided an estimate one day then came the next two days to do the work. Very professional with exceptional quality. Great value for the price. They cleaned up so you’d never know they had been here. We use them to service all three of our heat pumps.

    Cindy LouivanaCindy Louivana

    Superior services replaced my 80 gallon water heater within 24 hours of us making the call. My husband and I had planned on getting other quotes but after meeting Aaron and seeing how knowledgeable and accommodating he was we decided we didn’t need other quotes. He had us a quote built on site and was able to get us an appointment the next day. Shawn and Michael came out to perform the work and were both very professional. Aaron arrived as well to assist and make sure we were satisfied with the work being performed. We enjoyed watching Aaron coach the young man performing the installation of the water heater. A situation that is typically a very stressful time was turned into an enjoyable experience by Superior Services. Thank you!