1What areas do you serve?
Areas in S. Carolina & Georgia: Savannah GA, Hilton Head SC, Bluffton SC, Charleston SC, Summerville SC, Mt. Pleasant SC, Goose Creek SC, Beaufurt SC & more
2How long have you been in business?
Since 1999. Learn more about Superior Heating & Air Inc. by clicking here
3Do you have any references?
Some listed on this website and other’s upon request
4What kind of guarantee or warranty do you offer?
117% money back guarantee on all of our services, you can check out our full warranty here
5Do you provide same-day service?
Yes, around the clock. We never close. We list how our 24/7 service works, here
. To schedule an appointment, please call (800) 828-2665
6What are your regular hours?
The office is open from 8am till 6pm Monday - Saturday. Service department is on call 24/7. Schedule an appointment by calling (800) 828-2665
7Do you provide after-hours service?
Yes, you find out about our after-hours services by clicking through here
8Do you charge extra (i.e., overtime or a flat response charge) after hours?
9Do you service all brands?
We currently service all brands of air conditioners, heat pumps, geothermal units and solar units. Contact us for more information on servicing your unit today at (800) 828-2665
10Do you carry parts on your truck?
Yes, our trucks are fully stocked warehouses on wheels. That way if your unit needs a part replaced we will have it on hand to fix right away. We want to get your unit up and running as soon as we can.
11How long will I have to wait if you don't have the part?
No more than 24 hours we guarantee it!
12How much do you charge by the hour?
We do not charge by the hour. We offer up front flat rate pricing. You pay the same no matter how long your repair takes.
13How much is a service call? (i.e.,how much to show up?)
To have one of our fully stocked warehouse on wheels come to your house and diagnose the problem you can expect a charge no more than $100.
14Do I have to be at home when you come?
It is preferable, but not necessary. We currently provide real time technician updates so you don't have to wait around at home for us to show up.
15Will you quote me a price in advance?
Yes if we have all the right information. You can give us a call at (800) 828-2665
to get a price quote today.
16Do you match your competitors pricing?
On most occasions. Please give us a call at (800) 828-2665
or fill out a contact form
and we will get back to you as soon as we can regarding this.
17Are you licensed? By whom?
Fully licensed by the state of South Carolina & Georgia with an unlimited mechanical licenses Class: (A/C 5). We are NATE-Certified, the highest certification you can receive in heating and air repair.
18What insurance should a contractor carry?
Full coverage should be carried by any contractor or technician.
19How much liability insurance do you have per incident?
Up to 2 million per occurrence.
20What other organizations do you belong to?
We are members of the South Carolina Association of Air Conditioning Contractors, Hilton Head Home Builders Members.
21What certifications do you hold?
Manuel J certified for building load calculations, Manuel D certified for duct design, Certified Green professionals.
22Do you use sub-contractors?
No, we currently only use in-house staff.
23Do you employ NATE certified technicians?
50% of all of our technicians are NATE certified technicians.
24Have your employees had drug tests? Background checks?
All new and existing employees are checked regularly.
25What kind of training do your technicians have?
We provide our technicians with weekly in house training and quarterly factory training.
26How can I save energy?
There are plenty of simple ways. Call us for a free energy audit at (800) 828-2665
. You can learn more about our energy audits here
27What can you do for me to help control allergies and asthma?
We offer the best filtration systems
on the market. We specialize in finding the best ways to clean up your Hilton Head area or Charleston home's indoor air quality.
28How can I make hot/cold rooms comfortable?